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Telephone Banking FAQs

I'm calling Telephone Banking for the first time since the switch and I can't login... what's happening?

All Telephone Banking users (including those who were using Touch-Tone Teller prior) will need to enroll in the new system the first time they call. This process will take approximately 5 minutes. After you have completed this enrollment you will simply need to enter your User ID and PIN each time you call.

What is my User ID for Telephone Banking?

Your User ID is your member number. Member numbers can be found at the top of your monthly statement.

Do I still have to enter the first two letters of my last name with my member number when I call telephone banking?

No.

Will my PINs for online and telephone banking still be the same?

No. It is no longer possible to have the same PIN for both online and telephone banking.

I can’t remember my PIN for telephone banking. What do I do?

If you've forgotten your PIN for telephone banking, you may either visit a branch or request to have it mailed to the address we have on our system for you. Note: For security reasons, we do not give out PINs over the phone.

Still have questions? Contact Member Care at 1.800.225.1859

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